Privacy Policy

Overview

Avara Landscaping & Property Care (“Avara,” “we,” “us”) respects your privacy. This page describes the information we collect when you use avaralandscaping.com, request service, or otherwise contact us; how we use that information; the consent we rely on; and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL), together with applicable CRTC Unsolicited Telecommunications Rules and the National Do Not Call List (DNCL).

Information we collect

• Information you provide via service request, consultation, careers, or contact forms (name, email, phone, property address, project notes, photos you upload).
• Email address and (if provided) phone number when you sign up for our newsletter, seasonal reminders, or promotional updates.
• Account details for clients we onboard to the customer portal, including documents and signatures you submit.
• Records of communications with us — emails, SMS, call notes, and form submissions — kept for service quality, training, and legal compliance.
• Basic technical information such as IP address, browser, device, referring URL, and pages viewed, collected for site security, analytics, and fraud prevention. We use cookies and similar technologies for these purposes.

How we use it

• To respond to inquiries, prepare estimates, and schedule, perform, and invoice service.
• To deliver, improve, secure, and maintain our website and services.
• To send transactional messages you would reasonably expect — appointment confirmations, on-the-way notifications, invoices, service follow-ups, and account or safety notices.
• To send marketing email blasts, SMS promotions, and seasonal reminders only where you have given express or implied consent under CASL, with an unsubscribe link or STOP keyword in every message.
• To make promotional or follow-up phone calls only where permitted under the CRTC Unsolicited Telecommunications Rules and the National Do Not Call List, including any existing-business-relationship exemption.
• To meet legal, regulatory, accounting, insurance, and tax obligations.

Consent — email, text, and phone

We rely on either your express consent (for example, when you sign up for our newsletter, opt in to SMS reminders, or check a marketing consent box on a form) or implied consent under CASL (for example, when you have engaged us for service in the past 24 months or made an inquiry in the past 6 months). Every commercial electronic message we send identifies Avara, includes our business contact information, and provides a working unsubscribe mechanism that we honour within 10 business days.

For SMS, message and data rates may apply. Reply STOP to opt out of further marketing texts at any time, or HELP for assistance. Transactional messages tied to an active job (e.g. crew arrival notifications) may continue after you opt out of marketing.

For phone calls, you may ask to be added to our internal Do Not Call list at any time and we will retain that request for at least 3 years as required by the CRTC.

Sharing & service providers

We do not sell or rent your personal information. We share information only with vetted service providers we use to operate the business — for example email delivery, SMS gateways, CRM and scheduling, analytics, payment processing, document signing, and cloud hosting — and only to the extent they need it to perform services on our behalf. Some of these providers store or process data outside Alberta or Canada (commonly in the United States), in which case the information may be subject to the laws of that jurisdiction, including lawful access requests.

We may also disclose information when required by law, to protect our rights or safety or those of others, or in connection with a sale or reorganization of our business.

Retention & security

We keep personal information only as long as needed for the purposes described above or as required by law (for example, tax, employment, and contract records). We use reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information.

Your rights & choices

Subject to applicable law, you have the right to access the personal information we hold about you, ask us to correct it, withdraw consent, or request that we delete information we no longer need. You can:

• Unsubscribe from marketing email using the link at the bottom of any email.
• Reply STOP to any promotional SMS.
• Ask to be added to our internal Do Not Call list.
• Request access, correction, or deletion of your personal information.

Contact us at info@avaralandscaping.com and we will respond within the timeframes required by PIPEDA and Alberta PIPA. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Children

Our services are directed to property owners and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date below and, where appropriate, by notifying you directly.

Contact

Avara Landscaping & Property Care
1702 10th Ave SW, Medicine Hat, AB T1A 7T9
587.289.3478 · info@avaralandscaping.com